Pocket7Games FAQ: Ansers to Your Questions About Skill Based Cash Games

Are the real-money games offered by Avia legal?

Yes, the skill-based real-money games offered by Avia are legal in the jurisdictions in which they are offered. In contrast to traditional gambling, where games are based purely on chance or luck, our games are designed to test and reward players' skills and abilities. At Avia, we take the legality of our platform very seriously and strive to comply with applicable laws and regulations. We are committed to providing a safe, fair, and legitimate gaming environment for our players, and we take pride in our reputation as a responsible and trustworthy operator of skill-based real-money games. If you have any concerns or questions regarding the legality of our real-money games, please don't hesitate to reach out to our customer service team by tapping the "Contact Us" button, and we will be happy to assist you.

How can I be sure matches are fair?

At Avia, we are committed to ensuring that our products remain a trustworthy and fair platform for all of our players. To achieve this goal, we have developed a sophisticated algorithm that measures the skill level of our players and sets up matches accordingly. This is designed to ensure that competitions are fair and that each player has a balanced chance to win using their skills. We take questions of fairness and accusations of cheating very seriously. If you have any concerns about the fairness of a game, feel free to reach out to our customer service team by tapping the "Contact Us" button. Players will be matched when entering the same match mode for the same entry fee.

Am I playing against real, live players?

Our algorithms attempt to match you with real, live players from across the globe of similar skill levels. Once you have started a match, at times, our matching algorithm will not find opponent of your approximate skill level among the group of players that are currently logged-in and playing. In situations such as these, rather than not letting you play your selected game, our algorithms may match you with a recorded game by a real player of a similar skill level that played the game in the past, or the score that such a player received (a "Historical Playthrough"). For Historical Playthroughs, we generate the profile information that is displayed; we do not utilize the user profile of the player whose record was used for the Historical Playthrough.

Our algorithms are designed to establish the same game setup parameters for each player in the same match. Therefore, once you have started a match, whether you are matched against the contemporaneous gameplay of a currently logged-in player or the recorded gameplay of a real player, you play under the same game setup parameters as every other player in the same match is facing or has faced as determined by our algorithms.

In Solitaire Clash, for example, once you have started a match, you and your opponent (no matter whether it is a currently logged-in player or a real player’s recorded game play) will face the same initial hand, all the cards (including covered cards) are placed in the same order, you both have the same playing time, and the same game rules, including rules of adding and subtracting points.

If you beat the score(s) of the other player(s) in the game, and are otherwise eligible for a prize, you will win that prize, regardless of whether you were competing against other currently logged-in player(s) or any Historical Playthroughs. If the score(s) of any Historical Playthroughs that are in the game are winner(s) of that game, Aviagames will keep the prize(s) won by those score(s).

How Do I Know That My Opponent Isn't Cheating?

We take cheating and fraud very seriously at Avia, and we have implemented several measures that are designed to prevent such activities on our platform. However, if you suspect that your opponent has cheated in a match, we encourage you to report the Match ID to our Player Support team, who will investigate the matter promptly. We have a zero-tolerance policy for cheating, and any player found cheating will be banned from Avia apps.

We understand that cheating can be frustrating and ruin the gaming experience for players. Rest assured that we are committed to providing a fair and enjoyable gaming environment for all players, and we are committed to ensuring that our platform is free from unfair or fraudulent activities. If you have any concerns or questions regarding cheating or other forms of misconduct on our platform, please do not hesitate to reach out to our customer service team by tapping the “Contact Us" button.

How do I contact Player Support?

If you have any questions or concerns regarding your account, deposits, withdrawals, games, or the app, our customer service team is here to assist you. To access our support resources, simply tap on the "Player Support/ Support" button in the app, where you can search for articles based on specific topics or keywords. If you can't find the information you need, you can reach out to our customer service team by tapping the "Contact Us" button, and one of our representatives will be happy to assist you. Our team will respond to your query as soon as possible, and we are committed to providing prompt and helpful support to all our customers. We take pride in our customer service and strive to ensure that all of our players have a positive experience with our platform. If you have any feedback or suggestions on how we can improve our support services, please don't hesitate to let us know.

How can I win money in the real-money games offered by Avia?

Winning money in the real money games offered by Avia is determined by your skill. We have developed a sophisticated algorithm that is designed to set up matches for players based on skill level so that they can compete in real money games. If your chosen game has a cash prize, if you are the winner of that game, then you will earn a cash prize.

For instance, in a 1v1 real money game, you'll be competing against another live player or a Historical Playthrough to win the cash prize, and the highest score wins! We also offer Free Entry Events and Challenger Events that offer cash prizes to winners, depending on the type of event. The amount you can win in the cash games offered by Avia depends on your skills and performance. We encourage players to continue practicing and improving their skills to increase their chances of winning cash prizes.

So, if you have a talent for games and want to make some extra cash, our cash skill-based games are a great opportunity for you to showcase your skills and compete against other skilled players. Try out our various games and events, and who knows, you might just come out on top and win some cash prizes!

What kind of skill-based games are offered by Avia?

Avia offers a diverse range of skill-based games across different categories. In the Card Games category, players can enjoy classics like Solitaire and 21 Gold. Bubble shooter fans can indulge in Bubble Shot. If you're a fan of Bingo, we offer a variety of Bingo games such as Bingo Clash and Bingo Tour. For sports fans, we have an exciting selection of games including 8 Ball Strike and Dunk Shot. And if you love puzzle games, you can try your skill at Blockolot, Fruit Frenzy and 2048 Blitz.

All of these games are designed to be engaging and challenging, ensuring that players are always having fun while putting their skills to the test. We are always adding new games and features to our portfolio, so be sure to browse more mobile games or play online today to see what's new and exciting. Whether you're a seasoned player or just getting started, we have something for everyone.

How can I get money out of my game account?

To withdraw cash from your game account, you can easily submit a Withdrawal Request by tapping the "Withdraw/Withdrawal" button in the app(s). Your current balance information is displayed at the top, and you can enter a withdrawal amount in the "Withdrawal Amount/Withdrawal Request" section. Keep in mind that all of your Bonus Cash will be forfeited when you apply for a withdrawal. After entering the withdrawal amount, you can view the processing fee and the total transaction amount that will be deducted from your balance. Once you are ready to proceed, simply tap the "Submit/Continue" button to submit the Withdrawal Request.

Please note that it may take 7 or more days for your bank or PayPal account to receive the Withdrawal Amount. If you do not receive your Withdrawal Amount during the indicated time frame, please contact our customer service team via “Support/Player Support" in the app or by tapping the “Contact Us" button.

Payment methods and their contact information

Avia collaborates with multiple payment platforms, providing players with a range of payment options to ensure a seamless payment experience. Our accepted payment methods include PayPal, Apple Pay, VISA, Master Card, and Credit/Debit Card. If you need any assistance or encounter any issues with payment, please do not hesitate to reach out to our customer service team through the "Support/Player Support" section in the app or by tapping the “Contact Us" button.

What is Cash Dash and will I be matched with a Cash Dash Player?

Cash Dash Player is a human player who accepts a limited time challenge Task (“Task”, For Official Rules of Task, please kindly refer to link). By accepting the Task, Cash Dash Player will receive trial bonus cash (“Promotional Cash”) in a sub-account in the game, for free, to play certain match tiers (“Task Match Tiers”). The Cash Dash Player cannot use or withdraw the balance in the sub-account until successfully completes the Task.

When you use our services, you may be matched with another player paying normal entry fee, you may be matched with a Cash Dash Player who is paying the entry fee with Promotional Cash, you may be matched with another normal player who is paying the entry fee with bonus cash. Whether or not you win a prize in any contest is based on whether your score is higher than the other player(s) in the game, regardless of whether or not your opponents can withdraw the balance in their account.

What are the rules of Cash Dash?

Dear Player,

Congratulations on being selected as a candidate of our "Cash Dash Limited-Time Task" ("Task").

You will receive a certain amount of Trial Bonus Cash (“herein after Promotional Cash”) for free. Within a limited time frame, you need to complete a certain number of cash matches in the designated Task Match Tier, ensuring that the total Entry Fee paid in the Task Match Tier is no less than the amount as shown in the Task Meter. Prizes won playing in the Task Match Tier during the Task will be paid to the Task sub-account. Upon successful completion of the Task, all prizes you win in the Task Match Tier, specifically the balance in the Task sub-account, will be converted to your regular account in our game for further use, withdrawal, etc.

If you fail to complete the Task within the time limit, or if you quit from the Task midway, or if the balance in your Task sub-account is insufficient to cover the minimum Entry Fee of any Task Match Tier, your limited-time Task will end early. In such cases, the balance in your Task sub-account will be reset to $0, without any balance converted to your regular account for further use or withdrawal.

The specific balance of Promotional Cash and prizes won in the designated Task Match Tier, including Trial Bonus Cash and Trial Real Cash, will be displayed in real-time in your Challenge Task sub-account, outside your regular account. Before completing the challenge, the balance in your sub-account can only be used to pay the Entry Fees of the Task Match Tier and cannot be used in non- Task Match Tier for spending purposes or withdrawal.

If you wish to restart the limited-time Task after the Task ends, you may obtain new Tasks by watching free advertisements, etc.

The Task does not restrict you from using the balance in your regular account to play games outside the Task Match Tier or to withdraw.

Other regular players can also enter the Challenge Task Tier for competition, but there are no additional restrictions on the withdrawal of their prizes. Since there is no time limit, task objectives, etc., prizes won by regular players through the Task Tier will not be treated differently and can still be freely withdrawn, just like prizes won in other non Task Tiers.

Apart from the free bonus cash awarded by the system and the differences in limited-time withdrawal and use of Promotional Cash, task players and other non-task players have no differences or additional advantages in the skill-based matches.